One of the benefits of living in the most awesome city on earth are the many public holidays. Today - on Buddha’s birthday - I wanted to share my thoughts on how teachings attributed to him can help us in business:
“Do not dwell in the past, do not dream of the future, concentrate the mind on the present moment.”
In business we must learn from the past and plan for the future; but to be successful, we need to concentrate our minds, work and our attention to the present moment. Am I focussing 100% on what I am doing now or allowing technology such as emails or my mobile to distract me? Am I giving my attention on the person or people I am meeting or letting my mind wander?
“Three things cannot be long hidden: the sun, the moon, and the truth.”
Honesty is vitally important - it builds long term trust and repeat business. A new team member once said to me, 'Damian, why did that client agree to interview five people when they haven’t even seen their CVs?' “They trust my judgement.” I replied. ‘How do you build such strong trust?’ My answer was simple: “I always told him the truth.”
“The most valuable service is one rendered to ones fellow human beings.”
I often says that whether you’re dealing with other businesses or consumers - whether B2B or B2C - you are in H2H - human to human. Treating people-like- people sounds obvious but too often ignored. You will do better commercially when you treat people with respect at all levels - your own team, suppliers, clients. Remember that every interaction we have whether online, via the phone or in person truly respects and engages others. At every stage, we can ask, “Am I adding value?”